Privacy Policy

At the time of registering, you are required to provide your full name, email address, photograph, gender, date of birth, pin code and residential address. The accuracy of this data is solely your responsibility. A user is also required to furnish their Aadhaar Card / Pan Card / Driver’s License / Voter ID / Passport to authenticate your identity and age. That GenSxty stores and process your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that are protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules thereunder. When you visit and browse through our mobile app/website, we may collect personal data through online identifiers and other technical data like IP address, transaction logs, and device details. These are features that are standard across all apps/websites.

A user account can also be created by an individual on behalf of a senior citizen. In order to do so the user would need to provide their full name, email address, residential address, pin code and mobile number as well as details (full name, email address, residential address, and mobile number) of the member to whom the services are being gifted.

We require your personal data for the following purposes:

• To verify your identity.
• To deliver our services.
• To communicate with you regarding existing services availed by you, including notifications of any alerts or updates.
• To evaluate, develop and improve our services.
• For service analysis.
• To send you information about our other services which may be of interest to you.
• To handle enquiries and complaints.
• To comply with legal or regulatory requirements.
• To investigate, prevent, or act regarding illegal activities, suspected fraud and situations involving potential threats to the safety of any person.

Upon registering, we use your personal data for the one or more of the following:

• You have consented to us processing your personal data for specified reasons.
• The processing is necessary for compliance with a legal obligation we have (for example, towards law enforcement agencies, government agencies, regulators, etc).
• The processing is necessary to render certain services to you, for example:
  • To further communicate with you regarding existing services availed by you, including notifications of any alerts or updates.
  • To further evaluate, develop and improve our services.

Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our services to you. You may withdraw consent by contacting us at [email protected].

You have the right to request the deletion of your personal data collected by GenSxty. We are committed to ensuring your privacy and data protection. To initiate the deletion process, you can send us an email at [email protected] with the subject line “Request for Account Deletion”. Please include your full name, membership number and any other relevant account information to assist us in processing your request.

We may disclose your personal data to third parties only where it is lawful to do so. This includes instances where we or they:

• Need to provide you with services.
• Have asked you for your consent to share it, and you have agreed.
• Have a legal obligation to do so, for example, to assist with detecting and preventing fraud.
• Have a requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests.

We may also disclose your personal data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation or legal process; protect the safety of any person; address fraud, security or technical issues; or protect our rights or the rights of those who use our products and services.

• Other group companies / partners that are engaged with GenSxty to provide their services.
• Any subcontractors, agents or service providers who work for us or provide services.
• Law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors, and any party appointed or requested by applicable regulators to carry out investigations or audits of our activities.
• Statutory and regulatory bodies, authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose personal data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals.

Any personal data we hold about you, may be transferred to other countries outside of India for any of the purposes described in this Privacy Policy. All personal data will be protected in accordance with this Privacy Policy as well as with adequate protections in place in compliance with applicable laws and regulations.

We may use cookies and other tracking mechanisms on our website and mobile application to collect data about you. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information about your actions to the owners of the website.

Most web browsers allow you some control of cookies through browser settings. Outlined below are the categories of cookies along with a description of what they are used for.

• Strictly Necessary Cookies: These cookies are needed to run our website, to keep it secure, and to comply with the laws and regulations that apply to us.
• Functional Cookies: We may use functional cookies on our website. These cookies allow us to remember information you enter or choices you make (such as your username, language, or your region) and provide you with enhanced, more personalised features.
• Performance/Analytics Cookies: We may use performance/analytics cookies on our website. These cookies collect information about how visitors use our website and services, including which pages visitors go to most often and if they receive error messages from certain pages. It is used to improve how our website functions and performs.
• Marketing Cookies: We may use marketing cookies on our website. These cookies help us decide which of our products, services and offers may be relevant for you. We may use this data to tailor what you see on websites and mobile apps, including social media. For instance, you may see our ads on other sites after you have been to our website. We may also use trackers (such as web beacons, tags and pixels) on our website and other digital properties to collect data about you. We may also collect personal data about you via our mobile app(s) via permissions in the app. This is primarily used to enhance the functionality of the app and to analyse it to serve you better.

We are committed to protecting your personal data in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your personal data from unauthorised access, alteration, transmission, and deletion. We ensure that the third parties who provide services to us under appropriate contracts take appropriate security measures to protect your personal data in line with our policies.

GenSxty Tribe Private Ltd expressly reserves all intellectual property rights in all text, images, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of GenSxty Tribe Private Ltd’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to GenSxty Tribe Private Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of GenSxty Tribe Private Ltd.

Our website and mobile app may contain links to websites of other third-party service providers and/or organisations. This privacy notice does not cover how those organisations process your personal data and their quality of services. We encourage you to read the privacy notices on the other websites you visit.

For any further queries and complaints related to privacy, or exercising your rights, you could reach us at [email protected].